Fluent in more than 22 languages, our guest service professionals are located in nine different locations throughout Dubai Mall to provide helpful, high quality assistance for your every query

Location: Guest Services / Level: Ground Floor / Parking: P1, Grand Parking


Spend, Spin and Win Big Experiences

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Guest Services

Find us everywhere

Whether you're looking for a store, are curious about upcoming event, or simply want to say hello, our Guest Services desks are located throughout Dubai Mall. See our maps here for details.

To book an appointment, please call:


Snapshots of Dubai Mall


Spend, Spin and Win With Visa

From 10 July to 7 October 2023, Shop for AED 500 or more at the Dubai Mall with Visa cards to spin f...

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Download Dubai Mall App

With so much to discover, Dubai Mall app is your pocket-sized guide to making the most of your visit.

Available for both iOS and Android, the simple-to-use app offers personalised content, the latest news and events, real-time parking information, and much more.

  • App Store
  • Google play
  • App Gallery

Visitor info

Located throughout Dubai Mall you will find eight guest service desks where our team will be delighted to assist you with any of your queries or questions.

To make your experience exceptional, make the most of our range of services, including -

-Free WiFi
-Emaar gift cards
-Valet parking
-Delivery Service

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