Location: Guest Services / Level: Ground Floor


Skywards Miles For Eid

Our Eidya gift to you certainly goes the extra mile. Spend AED 20,000 or more throughout the period ...


You Shop. We Deliver.

Complimentary same-day delivery service to your home or hotel. Enquire at any Guest Services Desk or...


In-Mall Childcare Service

The Dubai Mall has launched the first-ever In-Mall Childcare Service in the UAE, providing mothers a...



Reward yourself with Skywards Miles when you shop at The Dubai Mall. Shopping just got even more re...


Try the new dining outlets at The Dubai Mall

Looking for a new lunch spot, or new café hangout? The Dubai Mall has added some new exciting dining...

Guest Services

Find us everywhere

Whether you're looking for a store, are curious about upcoming event, or simply want to say hello, our Guest Services desks are located throughout The Dubai Mall. See our maps here for details.

Snapshots of The Dubai Mall


Celebrate The Spirit Of Ramadan

Join us for an inspirational journey this Holy Month. Immerse yourself in our Ramadan-inspired décor...


The Spirit Of Tolerance By Ramadan Dubai

Ramadan is the perfect time to embrace the ‘Year of Tolerance’ and discover more about this special ...


Names Of Allah Presented By Art Noor

Enter the spirit of Ramadan with Art Noor’s exhibition of the “Names of Allah” along with some of hi...


Quran Tech By Dubai Culture

It’s impossible to miss Quran Tech by Dubai Culture’s giant cube. Hi-tech meets the traditions of Ra...


Ramadan Careem Offer

Take a ride to The Dubai Mall with Careem and enjoy an exclusive discount. Careem is offering a 50 p...


Eid Al Fitr Celebrations

When Eid arrives, be sure to bring all the family for a host of activities. Join Sheibitna, our kind...

Don't miss out

Download The Dubai Mall App

With so much to discover, The Dubai Mall app is your pocket-sized guide to making the most of your visit.

Available for both iOS and Android, the simple-to-use app offers personalised content, the latest news and events, real-time parking information, and much more.

  • App Store
  • Google play

Visitor info

Located throughout The Dubai Mall you will find eight guest service desks where our team will be delighted to assist you with any of your queries or questions.

To make your experience exceptional make the most of our range of services, including -

-Free WiFi
-Porter service
-Personal shopping experience
-Emaar gift cards
-Valet parking
-Delivery Service

View all services