Location: Guest Services / Level: Ground Floor



Reward yourself with Skywards Miles when you shop at The Dubai Mall. Shopping just got even more re...

Guest Services

Find us everywhere

Whether you're looking for a store, are curious about upcoming event, or simply want to say hello, our Guest Services desks are located throughout The Dubai Mall. See our maps here for details.

Snapshots of The Dubai Mall


New Year's Eve Celebration

The most spectacular New Year’s Eve celebration in Dubai is back and bigger than ever, with a firewo...


Dubai Shopping Festival

The region’s biggest shopping event returns, and this season The Dubai Mall will be hosting a ‘Stree...


Bahrain National Day

The Dubai Mall December 16th Commemorate the occasion of Bahrain National Day with traditional act...


Fairies in Fashion Avenue

Visit the Fashion Avenue atrium for a special art installation featuring sculptures of fairies danci...


The Nutcracker and the Four Realms

Explore the enchanted world of The Nutcracker and the Four Realms, the latest live action film from ...


The Imperial Army, Star Wars™ | The Exhibit

This must-see exhibit is the first-of-its-kind in the region featuring more than 40 life-sized figur...


Emaar Gift Card

The Absolutely Everything Gift Card is the perfect gift for loved ones this festive season. Valid at...


Festive Season

Discover the Magic of Festive December 5th – January 12th Ring in the holiday season with seasonal...


Downtown Eats Open-Air Cinema

Taking advantage of the perfect weather, residents and visitors can enjoy a community open-air cinem...

Don't miss out

Download The Dubai Mall App

With so much to discover, The Dubai Mall app is your pocket-sized guide to making the most of your visit.

Available for both iOS and Android, the simple-to-use app offers personalised content, the latest news and events, real-time parking information, and much more.

  • App Store
  • Google play

Visitor info

Located throughout The Dubai Mall you will find eight guest service desks where our team will be delighted to assist you with any of your queries or questions.

To make your experience exceptional make the most of our range of services, including -

-Free WiFi
-Porter service
-Personal shopping experience
-Emaar gift cards
-Valet parking
-Delivery Service

View all services