Location: Guest Services / Level: Ground Floor



From 19 to 21 September only, you can earn double Skywards Miles when you spend AED 100 or more acro...



Shop and Drop ServiceShop with ease using The Dubai Mall’s Shop and Drop Service.Let us take care of...


You Shop. We Deliver.

Complimentary same-day delivery service to your home or hotel. Enquire at any Guest Services Desk or...

Guest Services

Find us everywhere

Whether you're looking for a store, are curious about upcoming event, or simply want to say hello, our Guest Services desks are located throughout The Dubai Mall. See our maps here for details.

Snapshots of The Dubai Mall


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Don't miss out

Download The Dubai Mall App

With so much to discover, The Dubai Mall app is your pocket-sized guide to making the most of your visit.

Available for both iOS and Android, the simple-to-use app offers personalised content, the latest news and events, real-time parking information, and much more.

  • App Store
  • Google play

Visitor info

Located throughout The Dubai Mall you will find eight guest service desks where our team will be delighted to assist you with any of your queries or questions.

To make your experience exceptional make the most of our range of services, including -

-Free WiFi
-Porter service
-Personal shopping experience
-Emaar gift cards
-Valet parking
-Delivery Service

View all services