Location: Guest Services / Level: Ground Floor


Exclusive offer for Emirates NBD U By Emaar

Burst into Spring style with an exclusive offer for Emirates NBD U By Emaar card holders. From March...


You Shop. We Deliver.

Complimentary same-day delivery service to your home or hotel. Enquire at any Guest Services Desk or...



Reward yourself with Skywards Miles when you shop at The Dubai Mall.Shopping just got even more rewa...

Guest Services

Find us everywhere

Whether you're looking for a store, are curious about upcoming event, or simply want to say hello, our Guest Services desks are located throughout The Dubai Mall. See our maps here for details.

Snapshots of The Dubai Mall


Burst into Spring Fashion

Join us to discover the latest collections and hottest looks for Spring/Summer 2019 (SS2019). Enjoy ...


Contemporary Art with M WOODS X

If you like art, you’ll love this. We’ve partnered with M WOODS Museum, the renowned Beijing contemp...


Fashion Picks by Stylist Kelly Lundberg

Experience the fun of island hopping to explore celebrity stylist Kelly Lundberg’s top picks of SS19...


Spring Beauty Make-Overs & Art Workshops

Spring is in the air, so it’s time to colour your style with new looks and fresh creativity. Look ou...


Home Festival

Don’t limit your Spring style to just fashion. This season, give your home a makeover in the colours...


The Imperial Army, Star Wars™ | The Exhibit

This must-see exhibit is the first-of-its-kind in the region featuring more than 40 life-sized figur...


Downtown Eats Open-Air Cinema

Taking advantage of the perfect weather, residents and visitors can enjoy a community open-air cinem...

Don't miss out

Download The Dubai Mall App

With so much to discover, The Dubai Mall app is your pocket-sized guide to making the most of your visit.

Available for both iOS and Android, the simple-to-use app offers personalised content, the latest news and events, real-time parking information, and much more.

  • App Store
  • Google play

Visitor info

Located throughout The Dubai Mall you will find eight guest service desks where our team will be delighted to assist you with any of your queries or questions.

To make your experience exceptional make the most of our range of services, including -

-Free WiFi
-Porter service
-Personal shopping experience
-Emaar gift cards
-Valet parking
-Delivery Service

View all services