Location: Guest Services / Level: Ground Floor


TDM Staycation

Dubai Summer SurprizesThe Ultimate Staycation DestinationThe Dubai Mall, your ultimate staycation de...


Surprize & Delight Offer of the Day

If you haven’t already got The Dubai Mall App, then now’s the perfect time to download it. This Duba...


Summer Meltdown Sale

Enjoy sensational summer savings across The Dubai Mall with the latest trends, fashions and lifestyl...


Try the new dining outlets at The Dubai Mall

Looking for a new lunch spot, or new café hangout? The Dubai Mall has added some new exciting dining...


You Shop. We Deliver.

Complimentary same-day delivery service to your home or hotel. Enquire at any Guest Services Desk or...

Guest Services

Find us everywhere

Whether you're looking for a store, are curious about upcoming event, or simply want to say hello, our Guest Services desks are located throughout The Dubai Mall. See our maps here for details.

Snapshots of The Dubai Mall


Big on Pop Art

Watch out for our summer pop art installations across the mall. The best selfie moments for shareabl...


Flip Room

Ever wanted a crazy photo where you’re hanging from the ceiling? Here’s your chance. Take a picture ...


Insta Digi Photo Booth

Pop in for a surprize photo. Select your summer filters and get a picture-perfect summer postcard fr...


The TikTok Challenge

Are you up for a challenge? Join influencers from China, UAE and KSA as they take on the TikTok Chal...


The Giant Bear Competition

Whilst you’re admiring the giant pop-art bear – think about how much he weighs. The closest guess wi...


Surprizing Telephone Booths

Look out for the neon booths scattered around the mall. If you hear the phone ring, it’s your lucky ...


Priceless Surprizes with Mastercard

Imagine a GIANT vending machine packed with amazing gifts. Simply shop with Mastercard and collect r...


Summer Surprize and Delight

Join us at The Dubai Mall for all the fun and excitement of Dubai Summer Surprises. With 1000s of Pr...


Live Street Art

Come along at on the weekend and watch pop art come alive with renowned artist Paul Bruwer. This fas...


Emoji Wall

What’s your mood today? Check out the 3-D Emoji Wall and share a moody selfie by using #TDMSurprizes...


Downtown Eats

 Explore the city's favourite eateries and enjoy home-grown concepts that represent Dubai's multicul...

Don't miss out

Download The Dubai Mall App

With so much to discover, The Dubai Mall app is your pocket-sized guide to making the most of your visit.

Available for both iOS and Android, the simple-to-use app offers personalised content, the latest news and events, real-time parking information, and much more.

  • App Store
  • Google play

Visitor info

Located throughout The Dubai Mall you will find eight guest service desks where our team will be delighted to assist you with any of your queries or questions.

To make your experience exceptional make the most of our range of services, including -

-Free WiFi
-Porter service
-Personal shopping experience
-Emaar gift cards
-Valet parking
-Delivery Service

View all services