Plan Your Visit

Throughout The Dubai Mall you will find eight guest service desks manned by our friendly team members who will be happy to help you with queries, directions and assistance throughout the mall.

We have a range of services to make your experience a pleasurable one.

At Your Service

  • - Electronic directory
  • - Printed store directory
  • - Mall map
  • - Shopping bags
  • - Mall events information
  • - Guest survey
  • - Emaar gift cards
  • - Personal shopping experience
  • - Emergency Response Team
  • - 24-hour on-site security

For Your Convenience

  • - Free WiFi
  • - The Dubai Mall mobile app
  • - Mobile charging stations
  • - Mobile recharge cards
  • - Concierge Lounge (porter and lockers)
  • - Print and copy centre
  • - Emirates Post letterbox
  • - Lost and Found
  • - ATM machines
  • - Wheelchairs
  • - Prayer rooms for men and women

Family Friendly

  • - Kiddie carts
  • - Baby strollers
  • - Children’s wrist bands
  • - Baby changing rooms

Getting around

  • - Club Car service
  • - Valet parking
  • - Boulevard tour buses
  • - Taxi service
  • - The Dubai Trolley
  • - Public transportation
  • - RTA buses and Metro ticket machines