Parking FAQs

  1. What’s the parking fee at Dubai Mall? Is there a limit or grace period for parking in the mall?

The first 4 hours of parking will remain free from Monday to Thursday, and 6 hours will remain free from Friday to Sunday. The fee per each extra hour will increase progressively.

  1. Is there a violation if the car is left for a long time?

Yes, there will be violations by the authorities involved (Dubai Police, etc.)

  1. Are the parking fees equal across all zones? Are all Dubai Mall parkings subject to fees?

Yes, the applicable charges are currently unified across all paid zones, namely Grand, Cinema and Fashion Parkings. Zabeel and Fountain Views parkings will remain complimentary.

  1. What happens if I don’t have enough balance when I park my vehicle at Dubai Mall?

Your Salik account will reflect a pending parking transaction, which will be deducted from your balance as soon as you recharge your Salik account.

  1. Will the amount be deducted directly from the Salik balance, or is there any subscription or activation required?

To use the paid parking facilities, you must have an activated Salik tag and Salik account. The parking fee amount will be deducted from your Salik account.

  1. Will the parking fees apply on vehicles with international plates or owned by tourists?

Yes, to use the paid parking facilities, you need to have an activated Salik tag and Salik account.

  1. How long do I have until I pay the parking fees in case I parked with no balance in my Salik account?

To use the paid parking facilities, you need to have an activated Salik tag and Salik account and enough balance in your account. if you don’t have enough balance, the pending parking fees will be deducted once your Salik account is recharged.

  1. Do I get an SMS notification when you start charging me/before the free hours finish?

This is not an available service, in order to use Dubai Mall parking, you must have an active Salik tag and online Salik account. It is recommended to regularly monitor your Salik account balance using Salik website and online channels, and keep it recharged to avoid falling below a certain threshold.

  1. Will vehicles exempted from Salik fees also be exempted from Dubai Mall parking fees?

Vehicles exempted from Salik fees, including People of Determination, Police, Ambulances, Civil Defense, are also exempted from parking fees at Dubai Mall's paid parking facilities.

  1. Can I get free parking if I bring a purchase receipt?

No, the first 4 hours of parking will remain free on weekdays, and the first 6 hours of parking will remain free on weekends.

  1. Who do I contact if I wish to make a complaint?

You can contact 800Dubaimall or email enquiry@thedubaimall.com

  1. Does valet parking service also require registration with Salik?

No, paid parking will not apply for valet parking.

  1. Are there Salik tag sales/support outlets in Dubai Mall?

You can purchase Salik tag online from www.salik.ae, or through Careem Quick, or any of the petrol stations across the UAE.

  1. If I enter the car park and there are no available parking spaces, will fees still be deducted?

You will have 4 hours of free parking on weekdays and 6 hours of free parking on weekends before you start getting charged.

  1. I lost my car in the parking lot, how can I find it?

For assistance, you can download the Dubai Mall application from App store or Google Play Store. Select the car icon in the bottom of the home page, select 'Find Vehicle',  then enter you car details. Alternatively, you may call Dubai Mall customer care toll-free number on 800 38224 6255.

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