About these Terms
These Terms and Conditions and any additional conditions, policies, notices or disclaimers displayed on the Dubai Mall website, mobile application or related digital services (together, the “Platform”) govern your access to and use of the Platform (the “Terms”).
The Platform is operated by Emaar Malls Management LLC (holding companies, subsidiaries, and affiliates) and/or the relevant member of the Emaar group responsible for the applicable feature or service (“Emaar”, “we”, “us” or “our”). References to the “Emaar Group” include Emaar Properties PJSC and its subsidiaries and affiliates.
By accessing or using the Platform, you confirm that you have read, understood and agreed to these Terms. If you do not agree, you must not use the Platform.
About the Platform
The Platform provides information and digital features relating to Dubai Mall, including store and restaurant directories, maps, opening hours, events, promotions, visitor services, parking, transport, Wi-Fi, loyalty benefits and other services that may be introduced from time to time.
Unless expressly stated otherwise, the Platform is not the seller or supplier of products or services offered by independent retailers, restaurants, event organisers or other third parties. Any transaction with such a third party is between you and that third party and is subject to its own terms.
We may introduce, update, suspend or withdraw Platform features for operational, security, legal or commercial reasons.
Eligibility and authority
You may use the Platform only if you have legal capacity to do so. A parent or legal guardian is responsible for a minor’s use to the extent permitted by law.
If you use the Platform on behalf of an organisation, you represent that you are authorised to act for and bind that organisation.
Registration and account security
Certain features may require registration. You must provide accurate and current information, protect your credentials and notify us promptly if you suspect unauthorised access.
You are responsible for activity through your account unless it results from our breach of applicable law or security obligations. We may conduct proportionate checks to verify identity, authority or eligibility.
Acceptable use
You must use the Platform lawfully and in accordance with these Terms. You must not:
- gain or attempt to gain unauthorised access to accounts, systems or data;
- introduce malicious code, interfere with security, disrupt availability or overload the Platform;
- scrape, harvest, index or systematically extract Platform content or data without written permission or a legal right;
- reverse engineer, decompile or disassemble the Platform except where mandatory law permits;
- impersonate another person, provide false or misleading information, or use the Platform fraudulently;
- infringe intellectual-property, privacy or other rights; or
- use Platform content, maps, directories, images, trade marks or data for unauthorised commercial purposes.
Information and availability
Store information, opening hours, maps, event details, parking information, promotions and availability are provided for convenience and may change without notice. We seek to keep information current, but third parties remain responsible for information they provide. You should verify time-sensitive information directly before relying on it.
We do not guarantee that the Platform will always be available, uninterrupted or error-free. Access may be restricted for maintenance, security, legal or operational reasons.
Offers, events and additional terms
Specific promotions, competitions, events, reservations, parking, loyalty benefits, gift cards or visitor services may be subject to additional terms displayed at the point of use. Those terms form part of your agreement for the relevant feature and prevail to the extent of any conflict.
Third-party links and services
The Platform may contain links to or integrations with independent third-party websites, applications and services. Links are provided for convenience and do not constitute endorsement. We do not control and are not responsible for their content, availability, security, terms or privacy practices.
If the application is downloaded through an app store, the app-store provider’s terms may also apply; these Terms govern your relationship with Emaar.
User submissions and feedback
If you submit an enquiry, complaint, review, image, feedback, competition entry or other material, you confirm that it is accurate, lawful and does not infringe third-party rights.
You retain ownership of material you own. You grant Emaar a non-exclusive, worldwide, royalty-free licence to host, reproduce and use it only as reasonably necessary to respond, administer the relevant feature, improve services, protect legal rights or for an additional purpose disclosed at submission. This does not override the Privacy Policy.
General ideas or feedback provided voluntarily may be used without restriction or payment, provided we do not publicly identify you without permission unless permitted by law.
Intellectual-property rights
All Platform content, including software, interfaces, databases, text, graphics, photographs, audio-visual material, logos, trade names, trade marks and service marks, is owned by or licensed to Emaar and protected by applicable law.
We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Platform in accordance with these Terms. All rights not expressly granted are reserved.
Privacy, cookies and permissions
Our processing of Personal Data is described in the Privacy Policy. Cookies and similar technologies are addressed in the Cookie Policy or consent tool.
Mobile features may request permissions such as location, Bluetooth, notifications, camera or photo access. You may manage permissions through device settings, although disabling them may limit the relevant feature.
Your warranties
You represent and undertake that you will comply with applicable laws and these Terms; have authority to enter into them; and that any content you submit does not infringe another person’s rights or contain unlawful, defamatory, obscene, harmful or malicious material.
Disclaimer of warranties
To the fullest extent permitted by law, the Platform and its content are provided on an “as is” and “as available” basis. We do not warrant that the Platform will be uninterrupted, secure, error-free, free from harmful components, or that all information will be complete, accurate or suitable for a particular purpose.
Nothing in these Terms excludes any warranty, consumer right or obligation that cannot lawfully be excluded.
Limitation of liability
To the fullest extent permitted by applicable law, Emaar, the Emaar Group and their directors, officers, employees, agents, suppliers, subcontractors and licensors will not be liable for indirect, incidental, special, punitive or consequential loss, loss of profit, opportunity, data or business interruption arising from the Platform, its unavailability, your reliance on its content, or an independent third-party service.
Nothing excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. Your mandatory statutory rights remain unaffected.
Indemnity
To the extent permitted by law, you will indemnify Emaar and the Emaar Group against third-party claims, losses and reasonable costs arising directly from your unlawful use of the Platform, material breach of these Terms, or content you submit that infringes another person’s rights. This does not apply to the extent a claim results from our own breach or misconduct.
Suspension and termination
Without prejudice to other rights and remedies, we may restrict, suspend or terminate access where we reasonably believe you have breached these Terms, used the Platform unlawfully or fraudulently, created a security or legal risk, harassed others, misused credentials, exploited a technical defect or otherwise abused the Platform.
Where appropriate and legally permissible, we will provide notice. We may preserve information where required for legal, regulatory, security, tax, audit or claims purposes. Provisions intended by their nature to survive will continue.
Changes to these Terms
We may amend these Terms for legal, regulatory, security, operational or commercial reasons. The current version will be posted on the Platform with its effective date. Where required by law, we will provide additional notice or obtain consent. Continued use after an amendment takes effect constitutes acceptance only to the extent permitted by law.
General
Third-party rights:
A person who is not a party to these Terms has no right to enforce them, except a member of the Emaar Group expressly protected by a provision.
Relationship:
Nothing creates a partnership, joint venture, employment or agency relationship between you and Emaar.
Assignment:
You may not assign your rights or obligations without our prior written consent. We may transfer them to an Emaar Group entity or as part of a reorganisation or transfer of the relevant business, subject to applicable law.
Severability and waiver:
If a provision is invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will continue. A delay in enforcement is not a waiver.
Force majeure:
We are not liable for delay or failure caused by events beyond our reasonable control, subject to mandatory law.
Language:
This Arabic version is translated from English. In case of inconsistency or ambiguity, the English version prevails to the extent permitted by law.
Governing law and jurisdiction
These Terms and any non-contractual obligations arising from them are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai. The courts of Dubai, United Arab Emirates, have exclusive jurisdiction, subject to any mandatory jurisdiction or consumer-protection right.
For general enquiries, use the contact options on the Platform or call 800 EMAAR (36227).
