Throughout The Dubai Mall, you will find nine guest service desks manned by our friendly team members who will be happy to help you with queries, directions and assistance throughout the mall. We have a range of services to make your experience a pleasurable one.

Stay connected with our complimentary high-speed Wi-Fi during your visit. Our platform is multilingual and available in English, Arabic, Chinese, Russian, Japanese and Korean. Connect to @Dubai Mall by Emaar and you’ll be online in just a few simple steps.

 Shop and Drop Service

Shop with ease using The Dubai Mall’s Shop and Drop Service.

Let us take care of your shopping so you can relax and enjoy your experience at The Dubai Mall. Our free service seals and stores your shopping bags for your convenience, leaving you free to continue your seamless mall experience.

Simply collect your bags from the Shop and Drop Service Desks or call +971 56 656 3400 15 minutes before you finish shopping and we will deliver your shopping bags to your location within the mall.*

Shop and Drop Service Desks Locations

Fashion Avenue – Information Desk

Fashion Parking Entrance – P3

Near Dubai Ice Rink – Ground Floor

Ground Floor - Grand Atrium

Second Floor - Grand Atrium

*Terms and Conditions apply.


You Shop. We Deliver.
Enjoy complimentary same-day delivery service to any location in  Dubai when you spend over AED 500 at The Dubai Mall. For other Emirates, take advantage of next-day delivery to any address. To avail this service, simply drop your bags to any Guest Services Desk For more information call 800DUBAIMALL (800 38224 6255). 

*Terms & Conditions apply.

Re-energise in between your shopping at our Sleep Pods Lounge located near Grand Parking, P2.  Available by the hour, these pods are a comfortable oasis that afford you some valuable snooze time without having to leave the mall.

These interactive digital directories are located throughout the mall and at Guest Services Desks.  Browse through all four levels of the mall, or search for a specific store or restaurant.

A unique mapping feature plans out the best route to your desired store so you can navigate the mall with ease. You can also plan a multi-store visit and download the journey map to your phone using the QR code on the screen.

Enjoy a seamless shopping experience at The Dubai Mall with a fully integrated luggage concierge and  airport check-in.

Click here for more details.

Experience the best of the mall in style with a dedicated chauffeur service to take you to your favourite stores. Our buggy service is complimentary and can be booked from our Guest Services Desk within Fashion Avenue.

Available in English, Arabic, Chinese and Russian, paper Mall Guides can be picked up at any Guest Services Desk located throughout the mall.

Browse through the stores, dining options, services and more by category. Explore all four levels of the mall with a handy pull-out map.

The Dubai Mall is directly connected to the Dubai Metro by link bridge, which can be accessed from Level 2 near Fashion Catwalk. The station name is Burj Khalifa/The Dubai Mall.

RTA buses can be accessed from the Grand Drive lower level, by P1 Grand Parking. Ticket machines are also available onsite.

Enter a world of privilege with our complimentary personal shopper service. Our expert stylists will take you on the ultimate shopping experience. Be chauffeured around with our buggies, get access to our VIP Lounge and be the first to know about the latest collections and exclusive items from your favourite luxury brands.

To book the service, email: or call: +971 50 150 8266, or visit the Personal Shopping Lounge located in Fashion Avenue.

Experience the finest in hospitality at Fashion Avenue with our complimentary shoeshine service. Gents can have their shoes buffed and shined, and ready to take on the shops.

The Dubai Mall prioritises the safety of its guests. Round the clock Security teams and an onsite Emergency Response Team are readily available to respond to immediate situations and react in the event of a crisis or emergency.

If you’ve misplaced or lost an item in the mall, there’s a good chance it has found its way to our Lost & Found, located on the Lower Ground Floor, next to Abu Dhabi National Bank.

Similarly, if you’ve found a personal belonging, please report it to any Guest Services Desk, or if convenient, deliver it to the Lost & Found.