Throughout The Dubai Mall, you will find nine guest service desks manned by our friendly team members who will be happy to help you with queries, directions and assistance throughout the mall. We have a range of services to make your experience a pleasurable one.

Meet Asma, The Dubai Mall’s fantastic AI-driven guest services bot. Asma is your trusted guide and will answer all your questions and queries, from parking information to guest services and mall navigation. So, ask away and enjoy a seamless experience in the world’s largest mall. Happy chatting!

 Shop and Drop Service

Shop with ease using The Dubai Mall’s Shop and Drop Service.

Let us take care of your shopping so you can relax and enjoy your experience at The Dubai Mall. Our free service seals and stores your shopping bags for your convenience, leaving you free to continue your seamless mall experience.

Simply collect your bags from the Shop and Drop Service Desks or call +971 56 656 3400 15 minutes before you finish shopping and we will deliver your shopping bags to your location within the mall.*

Shop and Drop Service Desks Locations

Fashion Avenue – Information Desk

Fashion Parking Entrance – P3

Near Dubai Ice Rink – Ground Floor

Ground Floor - Grand Atrium

*Terms and Conditions apply.



Enjoy a seamless, safe shopping experience with our Delivery Service.

To avail this service, simply spend a minimum of AED 500 at The Dubai Mall, drop your shopping bags to any shop & drop desks at the following locations:

  • Fashion Avenue - Information Desk
  • Fashion Parking Entrance - P3
  • Near Dubai Ice Rink - Ground Floor
  • Ground Floor - Grand Atrium

We will safely deliver to your home or hotel. 

The Dubai Mall Delivery Service is valid for the same day as well as next day deliveries across the UAE*

*T’s & C’s apply

These interactive digital directories are located throughout the mall and at Guest Services Desks.  Browse through all four levels of the mall, or search for a specific store or restaurant.

A unique mapping feature plans out the best route to your desired store so you can navigate the mall with ease. You can also plan a multi-store visit and download the journey map to your phone using the QR code on the screen.


Available in English, Arabic, Chinese and Russian, paper Mall Guides can be picked up at any Guest Services Desk located throughout the mall.

Browse through the stores, dining options, services and more by category. Explore all four levels of the mall with a handy pull-out map.

Stay connected with our complimentary high-speed Wi-Fi during your visit. Our platform is multilingual and available in English, Arabic, Chinese, Russian, Japanese and Korean. Connect to @Dubai Mall by Emaar and you’ll be online in just a few simple steps.

Experience the best of the mall in style with a dedicated chauffeur service to take you to your favourite stores. Our buggy service is complimentary and can be booked from our Guest Services Desk within Fashion Avenue.

The Dubai Mall is directly connected to the Dubai Metro by link bridge, which can be accessed from Level 2 near Fashion Catwalk. The station name is Burj Khalifa/The Dubai Mall.

RTA buses can be accessed from the Grand Drive lower level, by P1 Grand Parking. Ticket machines are also available onsite.

For the courtesy of guests, The Dubai Mall has onsite prayer rooms for men and women on every level and are clearly marked. For more details, please approach any Guest Services Desk or refer to our e-directories for locations.


If you need an extra charge on your mobile or electronic device, Power Banks can be loaned from any Guest Services Desk on a complimentary and temporary basis. Simply provide a valid form of ID or leave a security deposit, and you can take the Power Bank with you as you enjoy your shopping.

Wheelchairs can be provided at no charge. Please inquire at any Guest Services Desk to have this arranged.

Enjoy a seamless shopping experience at The Dubai Mall with a fully integrated luggage concierge and airport check-in.

Please contact +971523829090 or email to

Click here for more details.

We are a team of passionate and professional babysitters, dedicated to empowering families through their parenting journey and build their confidence as new parents. Malaak provides an exceptional childcare experience while you shop and dine at The Dubai Mall.

Cost: 100 AED per hour.

Book the service at our kiosk located on the Second Floor, near VR park or in advance by contacting us. 

Telephone : +971 4 453 8164

Mobile : +971 52 644 2318


Have your car windows tinted while you shop, with our convenient onsite service. Available in P3, Cinema Car Park.

If you’ve misplaced or lost an item in the mall, there’s a good chance it has found its way to our Lost & Found, located on the Lower Ground Floor, next to Abu Dhabi National Bank.

Similarly, if you’ve found a personal belonging, please report it to any Guest Services Desk, or if convenient, deliver it to the Lost & Found.

If a child is lost, please report this immediately to any Guest Services Desk.

Please contact us +97144485064 or email to

The Dubai Mall prioritises the safety of its guests. Round the clock Security teams and an onsite Emergency Response Team are readily available to respond to immediate situations and react in the event of a crisis or emergency.

If you’ve ordered a Careem or Uber, there are designated pick-up and drop-off points for your convenience.


Pick-up Point

  • P1 Cinema Parking – Waitrose Exit
  • The Village
  • P3 Fashion Parking – Welcome Court 

Drop-off Point

  • Waterfront Promenade
  • Fashion Avenue Expansion – Boulevard Level