At Dubai Mall, we strive to make your experience a pleasurable one. You can approach any of our Guest Service Desks located across the mall to cater to your queries and serve you a seamless, memorable experience.

Indulge in a seamless shopping experience with a one-of-a-kind hands-free* service at Dubai Mall.

Available across the participating stores located in Fashion Avenue, you can now experience the excitement of engaging in a seamless retail therapy at your favourite luxury shopping destination with comfort and ease.

This new service allows you to shop and drop off your bags right at the checkout counters of the participating luxury brands while you pay – thus enabling you to walk out of the stores hands-free. 

Trust us to care for your purchases as you indulge in a seamless shopping experience. Afterwards, your items will be safely delivered to your chosen location* within the mall, your home, or even your hotel.

For more information, please approach our Guest Services Desks located in Fashion Avenue.

*T&Cs Apply 

Meet Asma, Dubai Mall's digital guest service representative. She will be your trusted guide for all queries related to parking, mall navigation, finding stores or restaurants and other services. Enjoy a seamless experience at the world’s most visited mall with Asma’s help.

Shop and enjoy a handsfree experience at Dubai Mall with our Shop & Drop service.

Let us take care of your shopping bags whilst you seamlessly indulge in other experiences at the most visited retail and lifestyle destination in the world.

Before departure, simply collect your bags from the Guest Service Desk or get in touch on +971566563400, 15 minutes prior to your departure and we will deliver your shopping bags to your preferred location within the mall*

Shop and Drop Locations:
Fashion Avenue Entrance – Guest Service Desk
Fashion Parking Entrance – P3
Near Dubai Ice Rink – Ground Floor
Grand Atrium - Ground Floor

*Terms and Conditions apply

Enjoy a seamless, safe shopping experience with our Delivery Service. Avail this service upon spending a minimum of AED 500 at Dubai Mall.

Step 1: Drop your shopping bags worth at any of the following Guest Service Desks:

  • Fashion Avenue Entrance – Guest Service Desk
  • Fashion Parking Entrance – P3
  • Near Dubai Ice Rink – Ground Floor
  • Grand Atrium – Ground Floor

Step 2: Register the delivery address and preferred time of delivery

Step 3: Await your delivery while you enjoy the comfort of your residence or hotel on the same day or next day across the UAE

Dubai Mall Delivery Service is valid across the UAE*

*Terms & Conditions apply.

Discover interactive digital directories at Guest Service Desks and across various locations in Dubai Mall to help you experience the world’s most visited retail and leisure destination.

Navigate through all four levels and find the best route to your desired stores, restaurants, and picture-worthy locations across Dubai Mall with ease.

Plan your multi-store visit by downloading the journey map on your phone using the QR code on the screen.

Collect your Dubai Mall guide at any Guest Service Desk located across the mall. Mall guides are available in Arabic, English, Chinese and Russian based on your preference.

Explore Dubai Mall with a pull-out map to navigate the best of our shopping, dining and entertainment stores.

Stay connected with our complimentary high-speed Wi-Fi during your visit by following a few simple steps.

Connect to ‘@Dubai Mall by Emaar’ network.

You will be guided to our platform which is multilingual and available in English, Arabic, Chinese, Russian, Japanese, and Korean.

You will be connected to the internet after following a few simple steps.

Experience the best of Dubai Mall in style with a dedicated chauffeur service. Our buggy service is complimentary and can take you to your desired location across the mall.

Book your In-Mall Chauffeur service at any Guest Service Desk within Dubai Mall.

Dubai Mall is the most well-connected destination which can be seamlessly accessed by following forms of public transport:

Dubai Metro: 
A link bridge from Level 2, Near Fashion Catwalk connects you to Burj Khalifa/Dubai Mall Station.

RTA Buses:
You can access buses from the Grand Drive, lower level at P1 Grand Parking. Ticket purchasing machines are available onsite.

RTA Taxis:
You can access the taxi pick up locations from lower ground floor level, P1 Waitrose Exit & P3 Cinema Parking outside The Village

Uber & Careem:
You can access private taxi pick up locations from, P1 Waitrose Exit, P3 Cinema Parking outside The Village and P4 Fashion Avenue Parking

For more guidance and navigation assistance, please approach the nearest Guest Service Desk or use the Touchmaps.

For the courtesy of guests, Dubai Mall has multiple prayer rooms for men and women located across the destination.

Prayer Rooms can be found on every level of the mall. For directions guests can approach our Guest Service Desks, follow navigation on Dubai Mall App or use the Touchmaps.

Recharge your devices with power banks available at any Guest Service Desk. Power banks are loaned to customers on a complimentary (but temporary) basis.

Provide a valid form of ID or leave a security deposit, and you can take the Power Bank with you* as you experience the world’s most visited retail and leisure destination.

Terms & conditions apply*

Wheelchairs can be provided free of charge*. Please inquire at any Guest Service Desk to have this arranged.

Terms & conditions apply*

Enjoy a seamless shopping experience at Dubai Mall with a fully integrated luggage concierge and airport check-in service.

Please contact +971523829090 or email to

Click here for more details.

Have your car windows tinted while you shop, with our convenient onsite service. Available in P3, Cinema Car Park.

If you have misplaced an item at Dubai Mall, there is a good chance it has reached our Lost & Found.

Location: Lower Ground Floor, next to Abu Dhabi National Bank.

Similarly, if you have found a personal belonging, please report it to any Guest Service Desk, or if convenient, deliver it to the Lost & Found.

If your child is lost, or you come across a minor who seems to have been separated from their guardian please report it immediately to the nearest Guest Service Desk.

Contact us on +97144485064 or


Dubai Mall prioritises the safety of its guests. Security and Emergency Response Teams are available on-site, around the clock to respond immediately in the event of a crisis or emergency.

The power banks are available for loaning* temporarily at Guest Service Desks upon presenting valid ID or a security deposit.

Terms and conditions apply*

Your Absolutely Everything Card. Give the gift of choice with an Emaar Gift Card.

Available for purchase at any Guest Service Desk, these are redeemable at any store or restaurant in Dubai Mall, Dubai Marina Mall, Dubai Hills Mall and other Emaar-owned entities including Address Hotels.

For more information, visit:

Dubai Mall has multiple ATM machines located throughout including entrances and lift lobbies. Deposit, withdraw and handle all other banking needs from the most popular banks in the region.

Parents with young ones can rent a Kiddie Cart to keep children entertained and in proximity while shopping.

Kiddie Carts are available at key entrances.

Electric car drivers can charge their cars free of charge at our dedicated charging stations located in mall cark parks.

If you’ve ordered a Careem or Uber, there are designated pick-up and drop-off points for your convenience.

Pick-up Point

  • P1 Cinema Parking – Waitrose Exit
  • The Village
  • P4 Fashion Avenue Expansion Entrance

Drop-off Point

  • Waterfront Promenade
  • Fashion Avenue Expansion – Boulevard Level