Throughout The Dubai Mall you will find nine guest service desks manned by our friendly team members who will be happy to help you with queries, directions and assistance throughout the mall. We have a range of services to make your experience a pleasurable one.

These interactive digital directories are located throughout the mall and at Guest Services Desks.  Browse through all four levels of the mall, or search for a specific store or restaurant.

A unique mapping feature plans out the best route to your desired store so you can navigate the mall with ease. You can also plan a multi store visits and download the journey map to your phone using the QR code on the screen.

Whether you’re visiting for the first time, or a loyal customer, The Dubai Mall app is your best source of information. Get the latest updates on mall events and in-store offers, or use our interactive maps, navigation tools or intelligent parking features to make your visit even more enjoyable.

The app is also the gateway to our Rewards Programme in partnership with Emirates Skywards where you can earn Skywards Miles on purchases over AED100. Download the app, link your Emirates Skywards account and scan in receipts to start earning travel rewards.

Available for download on Google Play or The App Store.

 Shop and Drop Service

Shop with ease using The Dubai Mall’s Shop and Drop Service.

Let us take care of your shopping so you can relax and enjoy your experience at The Dubai Mall. Our free service seals and stores your shopping bags for your convenience, leaving you free to continue your seamless mall experience.

Simply collect your bags from the Shop and Drop Service Desks or call +971 56 656 3400 15 minutes before you finish shopping and we will deliver your shopping bags to your location within the mall.*

Shop and Drop Service Desks locations

Fashion Avenue – Information Desk

Fashion Parking Entrance – P3

Near Dubai Ice Rink – Ground Floor

Grand Atrium – Ground Floor

*Terms and Conditions apply.

You Shop. We Deliver.
Enjoy complimentary same-day delivery service to selected hotels and residences in the Dubai Downtown area when you spend over AED 500 at The Dubai Mall.* For more information, visit any Guest Services Desk or call 800DUBAIMALL
(800 38224 6255) for more details. 

*Terms & Conditions apply.

Enjoy a seamless shopping experience at The Dubai Mall with a fully integrated luggage concierge and  airport check-in.

Click here for more details.

Stay connected with our complimentary high-speed Wi-Fi during your visit. Our platform is multilingual and available in English, Arabic, Chinese, Russian, Japanese and Korean. Connect to @Dubai Mall by Emaar and you’ll be online in just a few simple steps.

Are you looking for an easy way to find your car? Download The Dubai Mall app and Click on our parking services to find your car with ease or call 04-3661630 for details.

Enter a world of privilege with our complimentary personal shopper service. Our expert stylists will take you on the ultimate shopping experience. Be chauffeured around with our buggies, get access to our VIP Lounge and be the first to know about the latest collections and exclusive items from your favourite luxury brands.

To book the service, email: or call: +971 50 150 8266, or visit the Personal Shopping Lounge located in Fashion Avenue.

Available in English, Arabic, Chinese and Russian, paper Mall Guides can be picked up at any Guest Services Desk located throughout the mall.

Browse through the stores, dining options, services and more by category. Explore all four levels of the mall with a handy pull-out map.

Discover what’s new and exciting at The Dubai Mall including events, in-store activities and special offers at participating stores.

Visit the Events section of the website, or download The Dubai Mall app from Google Play or The App store so you can plan your next visit and ensure you experience everything we have to offer.

Experience the best of the mall in style with a dedicated chauffeur service to take you to your favourite stores. Our buggy service is complimentary and can be booked from our Guest Services Desk in Fashion Avenue.

Experience the finest in hospitality at Fashion Avenue with our complimentary shoe shine service. Gents can have their shoes buffed and shined, and ready to take on the shops.

The Dubai Mall prioritises the safety of its guests. Round the clock Security teams and an onsite Emergency Response Team are readily available to respond to immediate situations, and react in the event of a crisis or emergency.

If you’ve misplaced or lost an item in the mall, there’s a good chance it has found its way to our Lost & Found, located on the Lower Ground Floor, next to Abu Dhabi National Bank.

Similarly, if you’ve found a personal belonging please report it to any Guest Services Desk, or if convenient, deliver it to the Lost & Found.

Re-energise in between your shopping at our Sleep Pods Lounge located near Grand Parking, P2. Available by the hour, these pods are a comfortable oasis affording you some valuable snooze time without having to leave the mall.

For the courtesy of guests, The Dubai Mall has onsite prayer rooms for men and women on every level and are clearly marked. For more details, please approach any Guest Services Desk or refer to our e-directories for locations.

If you need an extra charge on your mobile or electronic device, Power Banks can be loaned from any Guest Services Desk on a complimentary and temporary basis. Simply provide a valid form of ID or leave a security deposit, and you can take the Power Bank with you as you enjoy your shopping.

Two mobile charging stations are available in Fashion Avenue, and are available at no-cost for our customers.

Alternatively, power banks are available for temporary loan from Guest Services Desks upon presenting valid ID or a security deposit.

Your Absolutely Everything Card. Give the gift of choice with an Emaar Gift Card. Available for purchase at any Guest Services Desk, these are redeemable at any store or restaurant in The Dubai Mall, Dubai Marina Mall and other Emaar-owned entities including Address Hotels.

Plus, you’ll also benefit from exclusive offers from participating outlets. 

For more information, visit:


The Dubai Mall has plenty of ATM machines located throughout the mall including entrances and lift lobbies. Deposit, withdraw and handle all other banking needs from the most popular banks in the region.

Have your car windows tinted while you shop, with our convenient onsite service. Available in P3, Cinema Car Park.

Electric car drivers can charge their cars at no cost, at our dedicated charging stations, with five locations throughout the car parks.

Parents with little ones in tow can rent a Kiddie Cart to keep them entertained and contained while you shop. Available at key entrances.

Mothers and the elderly can be provided with Baby Strollers or Wheelchairs for their convenience, at no charge. Please inquire at any Guest Services Desk to have this arranged.

Give yourself and your child a sense of security with our complimentary wristbands. Write down your contact details and secure the wristband on your little one, so you can feel assured during your visit. Available at all Guest Services Desks and various parking lobbies.

Mothers can use our private rooms for baby changing and nursing. These are comfortable areas with seating and dedicated changing areas, and are located next to female toilets throughout the mall.

Give yourself a bit of VIP treatment with our onsite valet service. Hassle free and convenient, there are three areas you can drop your car off - Grand Drive, Fashion Avenue VIP entrance and by the waterfront promenade drop-off area.

Hail a taxi from two designated taxi ranks, on the Lower Ground by Grand Parking and the Ground Floor, by Cinema Parking near the Dubai Ice Rink.

If you’ve ordered a Careem or Uber, there are designated pick-up and drop-off points for your convenience. These are located on Lower Ground and Ground, by Cinema Parking and by the waterfront promenade drop-off area.

The Dubai Mall is directly connected to the Dubai Metro by link bridge, which can be accessed from Level 2 near Fashion Catwalk. Station name is Burj Khalifa/The Dubai Mall.

RTA buses can be accessed from the Grand Drive lower level, by P1 Grand Parking. Ticket machines are also available onsite.

We are a team of passionate and professional babysitters, dedicated to empowering families through their parenting journey and build their confidence as new parents. Malaak provides an exceptional childcare experience while you shop and dine at The Dubai Mall.

Cost: 100AED per hour.

Book the service at our kiosk located on the Ground Floor, near Fashion Catwalk or in advance by calling: 058 184 5983

The first and largest carshare operator in the Middle East, ekar provides on-demand access to over 1,000+ pay-per-minute and long-term (daily or weekly) cars across the Gulf.

Convenient, flexible and seamless.