Uncover exceptional services Dubai Mall to offer. Visit the nearest Concierge Desk and transform your shopping experience into a seamless and unforgettable journey.

Discover the epitome of luxury shopping at Dubai Mall's Elite Personal Shopping Suite, where exclusive services and personalized styling await. Elevate your shopping experience today by booking an appointment at elite@eliteguest.net or call +971 56 544 9940.

Your personal porter service while shopping. For more information, call +971 56 656 3400 or visit the nearest Concierge desk.

Meet Asma, Dubai Mall's digital guest service representative. She will be your trusted guide for all queries related to parking, mall navigation, finding stores or restaurants and other services. Enjoy a seamless experience at the world’s most visited mall with Asma’s help.

Enjoy a seamless shopping experience at Dubai Mall. Get your purchases delivered within the mall or anywhere in Dubai. For more information, please call +971 56 656 3400 or visit the nearest Concierge Desk. 

*Terms & Conditions apply.

Discover interactive digital maps to help you navigate across the mall. You can also get brochures from your nearest Concierge Desk or download the Dubai Mall app.

Stay connected with our complimentary high-speed Wi-Fi during your visit by following a few simple steps.

Connect to ‘@Dubai Mall by Emaar’ network.

You will be guided to our platform which is multilingual and available in English, Arabic, Chinese, Russian, Japanese, and Korean.

You will be connected to the internet after following a few simple steps.

Experience the best of Dubai Mall in style with a dedicated chauffeur service. Our buggy service is complimentary and can take you to your desired location across the mall.

Book your In-Mall Chauffeur service at any Concierge Desk within Dubai Mall.

Dubai Mall is the most well-connected destination which can be seamlessly accessed by following forms of public transport:

Dubai Metro: 
A link bridge from Level 2, Near Fashion Catwalk connects you to Burj Khalifa/Dubai Mall Station.

RTA Buses:
You can access buses from the Grand Drive, lower level at P1 Grand Parking. Ticket purchasing machines are available onsite.

RTA Taxis:
You can access the taxi pick up locations from lower ground floor level, P1 Waitrose Exit & P3 Cinema Parking outside The Village

Uber & Careem:
You can access private taxi pick up locations from, P1 Waitrose Exit, P3 Cinema Parking outside The Village and P4 Fashion Avenue Parking

For more guidance and navigation assistance, please approach the nearest Concierge Desk or use the Touchmaps.

For the courtesy of guests, Dubai Mall has multiple prayer rooms for men and women located across the destination.

Prayer Rooms can be found on every level of the mall. For directions guests can approach our Concierge Desk, follow navigation on Dubai Mall App or use the Touchmaps.

Get complimentary Power Banks, Wheelchairs and Baby Strollers*. For more information, please visit your nearest Concierge Desk.

Terms & conditions apply*

Enjoy a seamless shopping experience at Dubai Mall with a fully integrated luggage concierge and airport check-in service.

Please contact +971523829090 or email to info@dubz.com

Click here for more details.

If you have misplaced an item at Dubai Mall, there is a good chance it has reached our Lost & Found.

Location: Lower Ground Floor, next to FAB (First Abu Dhabi Bank).

Similarly, if you have found a personal belonging, please report it to any Concierge Desk, or if convenient, deliver it to the Lost & Found.

If your child is lost, or you come across a minor who seems to have been separated from their guardian please report it immediately to the nearest Concierge Desk.

Contact us on +97144485064 or enquiry@thedubaimall.com


Your Absolutely Everything Card. Give the gift of choice with an Emaar Gift Card.

Available for purchase at any Concierge Desk, these are redeemable at any store or restaurant in Dubai Mall, Dubai Marina Mall, Dubai Hills Mall and other Emaar-owned entities including Address Hotels.

For more information, visit: www.emaargiftcard.com

Electric car drivers can charge their cars free of charge at our dedicated charging stations located in mall cark parks.

Give yourself and your child a sense of security with our complimentary wristbands. Write down your contact details and secure the wristband on your little one, so you can feel assured during your visit. Available at all Concierge Desks and various parking lobbies.

If you’ve ordered a Careem or Uber, there are designated pick-up and drop-off points for your convenience. Special queue for People of Determination and Senior Citizens.

Pick-up Point

  • P1 Cinema Parking – Waitrose Exit
  • The Village
  • P4 Fashion Avenue Expansion Entrance

Drop-off Point

  • Waterfront Promenade
  • Fashion Avenue Expansion – Boulevard Level