terms & conditions

Shop and Drop Service

Terms and Conditions:

The Shop and Drop service will be available during The Dubai Mall’s trading hours.

  • Emaar Malls (The Dubai Mall) general terms and conditions apply.
  • By using this service, you acknowledge and agree that you have read, understood and consent to these terms and conditions and agree to be bound by them.
  • The Dubai Mall shall not be held responsible for the loss or damage of any bag or item. This includes items dropped or collected for the Shop and Drop Service. 
  • The Dubai Mall reserves the right not to accept any shopping item. These items may include food, beverages and perishable items. In addition, grocery items, flowers, delicate or breakable objects, prescription drugs, money, jewellery, precious metal, watches, personal belongings, live animals and any illegal items under UAE Law.
  • Sealing of all shopping bags must take place in the presence of the customer at the dedicated service desk.
  • The Dubai Mall reserves the right to decline any unsealed or opened sealed bag.
  • The weight of each shopping bag must not exceed 5 kg in weight.
  • The size of a customer’s shopping bag(s) must not exceed the size of the Shop and Drop Services seal bags.
  • According to The Dubai Mall’s management policies, uncollected bags and items will be disposed of.
  • The Dubai Mall aims to deliver the shopping bags within 15 minutes of the customer's request for the Shop and Drop Service. Please note that the delivery times may vary. 
  • Partial delivery of items is not permitted.
  • By registering for the Shop and Drop Service, the customer accepts the above terms and conditions.
  • Other terms and conditions may apply.
  • The above terms and conditions are subject to change without notice.


The Dubai Mall Delivery Service

Terms and Conditions:

  • The Delivery Service is only valid in selected hotels and residences in the Dubai Downtown area. (Please see below for more details).
  • The following categories of customers will receive Complimentary Priority Delivery Service with no minimum spend required.
    • Emirates NBD U By Emaar Gold & Infinite card holders
    • Emirates Skywards Gold & Platinum members
    • U by Emaar Signature Gold & Platinum members
  • All other customers must spend a minimum of AED 500 in The Dubai Mall to use the Complimentary Delivery Service. Purchases made outside The Dubai Mall will not be accepted.
  • Customers must provide their full name, address, email ID and contact number to use the Delivery Service. Incomplete information may result in a cancellation or delay. (P.O. Boxes are not accepted).
  • The Delivery Service is available 7 days a week, between 10:00 – 22:00 hours.
  • For same day Delivery, customers must drop off the item before 17:00 hours, for delivery before 22:00 hours. Items dropped off after 17:00 hours will be scheduled for delivery the next day.
  • If the customer is not available to receive the delivery on the first attempt, the items will be returned to The Dubai Mall retail store. The customer will be informed via SMS.
  • The maximum cumulative weight for multiple or a single item is 25kgs. The maximum dimensions are: L120cm x W90cm x H85cm.
  • The Dubai Mall is not responsible for loss or damage incurred during the delivery service.
  • Fragile items must be appropriately wrapped by the retail store to prevent any damage before collection.
  • Groceries and perishable items will not be accepted.
  • According to The Dubai Mall’s management policies, bags that cannot be delivered and are not collected, will be disposed of.
  • The Dubai Mall reserves the right to decline the delivery or collection of any items at any time.
  • Other terms and conditions may apply.
  • The above terms and conditions are subject to change without notice.

Delivery Service locations

Old Town Residences

  1. Yansoon (1 - 9)
    1. Reehan (1 - 8)
    2. Zaafaran (1 - 5)
    3. Kamoon (1 - 4)
    4. Miska (1 - 5)
    5. Zanzebeel (1 - 4)
    6. Souk Qamardeen
  2. Dukkan Tamarhind
  3. Old Town Island
  4. Saaha Offices
  5. Souk Al Bahar
  6. The Residences 1 – 6
  7. Standpoint
  8. The Lofts
  9. Claren
  10. 8 Boulevard Walk
  11. Boulevard Central
  12. 29 Boulevard
  13. South Ridge
  14. Burj Views
  15. Burj Vista
  16. Boulevard Crescent
  17. Vida Residences
  18. EMAAR Square


  1. Sky Views Downtown
  2. The Address Downtown
  3. The Address Dubai Mall
  4. The Address Boulevard
  5. Manzil Hotel
  6. The Palace
  7. Vida Hotel Downtown
  8. The Address Fountain Views
  9. Rove Downtown