The Dubai Mall General Terms & Conditions:

  1. Emaar Malls (The Dubai Mall) general terms and conditions apply.
  2. By using this service, you acknowledge and agree that you have read, understood and consent to these terms and conditions and agree to be bound by them.
  3. The Dubai Mall Rewards programme’s Terms and Conditions and Rules are subject to change without notice.
  4. The Dubai Mall Rewards programme is applicable to individual participants only (not groups).
  5. The Dubai Mall reserves the right to modify, or discontinue The Dubai Mall Rewards programme without notice.
  6. The Dubai Mall will not be responsible for any technical failures/interruptions, downtime, internet accessibility problems, incomplete or inaccurate registration information, or other errors of any kind that may affect your usage of The Dubai Mall Rewards programme.
  7. Rewards shall be considered null and void where prohibited by law.
  8. You acknowledge and agree that you have read, understood, and consented to these Terms and Conditions and agreed to be bound by them.

The Dubai Mall Rewards Programme Terms & Conditions:

  1. To earn Skywards Miles, Emirates Skywards members need to download The Dubai Mall app, register at The Dubai Mall app to become a member of The Dubai Mall Rewards programme. They can then link their Emirates Skywards account using their Emirates Skywards credentials.
  2. Once an Emirates Skywards member has successfully linked their Emirates Skywards account, they may earn Skywards Miles by submitting valid receipts through the ‘Add Receipt’ scanning tool on The Dubai Mall app.
  3. A valid receipt is defined as a store receipt for a transaction carried out by The Dubai Mall rewards member at The Dubai Mall, and submitted within 14 days from the transaction date through The Dubai Mall app. The 14 day period includes the date of purchase, and receipts that are submitted more than 14 days after the date of purchase will not be accepted. The time of purchase will not be taken into consideration.
  4. Credit/Debit card receipts will not be accepted.
  5. The member must ensure that the entire receipt is captured by the ‘Add Receipt’ scanning tool, including all information available.
  6. Each receipt must be scanned separately through the ‘Add Receipt’ option.
  7. The following are not accepted: manually written receipts, Emaar gift card purchases or any other gift cards purchases, deposit and item reservation receipts, Mediclinic bills, insurance payments, screenshots taken from The Dubai mall app or any other apps, pictures taken from other devices’ screens, photocopied or scanned receipts, online order or online purchase receipts, Etisalat receipts, Du receipts, utility payments, DED receipts, Easy taxi receipts, bank receipts, exchange conversion of currency receipts, and travel payments made through the travel agencies.
  8. Items purchased through a credit note, through credit transfer or through item exchange will not be accepted, and Skywards Miles will only be awarded on the remaining value.
  9. In linking an Emirates Skywards account to The Dubai Mall app, Emirates Skywards members consent and authorise Emirates Skywards to share the following membership details with The Dubai Mall: Member Name, Emirates Skywards membership number, Tier status, and Skywards Miles balance. The members’ Emirates Skywards credentials will not be shared with The Dubai Mall.
  10. Emirates Skywards members who are The Dubai Mall Rewards members can earn Skywards Miles on all valid receipts for purchases in The Dubai Mall of AED 100 and above.
  11. Verification of receipt validity will be the responsibility of The Dubai Mall, and The Dubai Mall reserves the right to reject receipts and withhold any associated rewards.
  12. Emirates Skywards members who have linked their account to The Dubai Mall app will earn Skywards Miles on their spend in The Dubai Mall at a rate of:
    1. Platinum, Gold and Silver: 1 Skywards Mile per USD 1 spend
    2. Blue: 1 Skywards Mile per USD 2 spend
  13. Skywards Miles will be credited to the Emirates Skywards member’s account within 1 week from the date of submitting the valid receipt, although this timeline may be extended if the transaction is of a high value or requires further investigation. Any transaction value above USD 10,000 will be credited within one month of submitting a valid receipt.
  14. In the event that a valid receipt has been scanned through The Dubai Mall app and the Skywards Miles have not been posted to the Emirates Skywards member’s account, Skywards Miles can be claimed by contacting The Dubai Mall within six months via The Dubai Mall app, or by contacting the Emirates Skywards Contact Centre.
  15. The VVIP Courtesy Parking benefit at The Dubai Mall is available only for Emirates Skywards Platinum members. To avail of the benefit, Emirates Skywards Platinum members will need to register their vehicle in The Dubai Mall app.*
  16. Access to The Lounge at Fashion Avenue in The Dubai Mall is available only for Emirates Skywards Platinum members. To avail of the benefit, Emirates Skywards Platinum members will need to show their Emirates Skywards membership profile linked to The Dubai Mall app.**
  17. This is an accrual-only partnership; redemption is not available at this stage.
  18. Silver members may earn a maximum of 10,000 Miles per month and Blue members may earn a maximum of 5,000 Miles per month. These limits are based on the date of purchase on the receipt and not on the date of upload or verification. Skywards Miles earned in excess of the monthly cap will not be credited and cannot be carried forward to the following month.
  19. Once a receipt is scanned, it may not be transferred to another account or removed to be re-uploaded.
  20. Skywards Skysurfers are not eligible to link their Emirates Skywards account to The Dubai Mall app due to age restrictions. In addition, My Family and Business Rewards accounts are also ineligible to join the programme.
  21. Skywards Miles will not be earned on refunded or returned products.
  22. Receipt information may be shared with retailers purely for receipt verification, validation and fraud detection purposes.
  23. The Dubai Mall reserves the right to suspend or disable the accounts of The Dubai Mall Rewards members and prevent any future reward accruals through The Dubai Mall app, should any fraudulent activity or misuse of The Dubai Mall Rewards programme be detected or suspected by The Dubai Mall. The Dubai Mall is not obliged to award Skywards Miles for valid receipts during the period of account suspension.
  24. Emirates Skywards may at any time without prior notice to Emirates Skywards members, withdraw, limit, modify or cancel the benefits provided under the partnership or impose additional restrictions or conditions in connection with the benefits.
  25. The Dubai Mall may at any time without prior notice to Emirates Skywards members, withdraw, limit, modify or cancel the benefits provided under the partnership or impose additional restrictions or conditions in connection with the benefits.
  26. When an Emirates Skywards member avails of goods or services from The Dubai Mall the contract for such goods or services is between the Emirates Skywards member and The Dubai Mall. Accordingly, The Dubai Mall terms and conditions shall apply to the benefits, goods or services provided by The Dubai Mall. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF GOODS OR SERVICES SUPPLIED BY THE DUBAI MALL IN CONNECTION WITH THE DUBAI MALL REFUSAL TO SUPPLY GOODS OR SERVICES TO THE EMIRATES SKYWARDS MEMBER.
  27. Emirates Skywards Programme Rules apply.
  28. The Dubai Mall terms and conditions apply and can also be found in The Dubai Mall app.


*VVIP Courtesy Parking:

  1. This benefit is only available to Emirates Skywards Platinum members who are also part of The Dubai Mall Rewards members.
  2. The VVIP Courtesy Parking is located in Fashion Avenue Parking Level B.
  3. To enter the VVIP Courtesy Parking, the member must register their vehicle number plate details through The Dubai Mall app.
  4. This benefit is limited to one vehicle per Emirates Skywards Platinum member.
  5. Access is subject to availability. In case the VVIP Courtesy Parking is full or closed for renovations, an alternative arrangement or benefit may not be offered.
  6. This benefit is not valid in conjunction with any other offer or benefits.


**The Lounge:

  1. This benefit is only available to Emirates Skywards Platinum members who are also The Dubai Mall Rewards members.
  2. The Lounge is located on R-Level of Fashion Avenue.
  3. To enter The Lounge, members must show their Emirates Skywards membership profile linked to The Dubai Mall app.
  4. The Dubai Mall Rewards member is entitled to one-time access per day to The Lounge at Fashion Avenue.
  5. This benefit is limited to the member and one (1) guest.
  6. The member is required to contact The Lounge at Fashion Avenue prior to their visit on 04 367 5555 or thelounge@emaar.ae
  7. Access is subject to availability. In case the lounge is full or closed for renovations, an alternative arrangement or benefit may not be offered.
  8. The dress code policy is smart casual and Emirati national dress. Beach clothes, shorts, flip flops and caps are not allowed inside The Lounge at Fashion Avenue.
  9. Children under the age of 18 are not allowed entry to The Lounge at Fashion Avenue.
  10. Outside food and beverages are prohibited within The Lounge at Fashion Avenue.
  11. Smoking is strictly prohibited within The Lounge at Fashion Avenue.
  12. This benefit is not valid in conjunction with any other offer or benefits.


Your Agreement to Our Use of Information about You

  1. The Dubai Mall processes The Dubai Mall Rewards members' personal information in accordance with The Dubai Mall Privacy Policy (the "Privacy Policy"). The Dubai Mall member’s personal information refers to personal information The Dubai Mall Rewards member provides when registering to The Dubai Mall Rewards programme. Processing Emirates Skywards membership information shall be governed by the applicable rules and privacy policy.
  2. In addition, by participating in The Dubai Mall Rewards programme, The Dubai Mall may collect additional personal information from The Dubai Mall Rewards members. The Dubai Mall may also use and share The Dubai Mall Rewards members' personal information in the ways described below, in addition to what is described in the Privacy Policy. These Terms and Conditions supplement the Privacy Policy with respect to The Dubai Mall processing of the personal information of The Dubai Mall Rewards members. If The Dubai Mall rewards members do not agree to these terms, they must elect not to join The Dubai Mall Rewards programme.
  3. Additional personal information collected will include information that The Dubai Mall Rewards members provide when they register in The Dubai Mall Rewards programme or manage their profile on the App. During registration, The Dubai Mall requires The Dubai Mall Rewards members to provide their first name, last name, mobile number and e-mail address.
  4. In addition to the uses and sharing described in the Privacy Policy, The Dubai Mall may use and share relevant portions of The Dubai Mall Rewards member’s personal information in order to administer The Dubai Mall Rewards programme. This may include sharing personal information with The Dubai Mall Partners in order to credit The Dubai Mall Rewards member with the benefits earned through participation in The Dubai Mall Rewards programme.
  5. By registering, The Dubai Mall Rewards members also consent to the transfer of information to countries where The Dubai Mall and its partners’ information processing facilities and business operations are located where data protection laws may differ from those of The Dubai Mall Rewards member’s home country and / or the UAE.
  6. To ensure that The Dubai Mall Rewards member’s personal information is accurate and up-to-date, The Dubai Mall may also share The Dubai Mall Rewards members’ information with a third party for the purpose of updating and enhancing the quality and content of the information it maintains.
  7. The Dubai Mall Rewards members may receive additional communications including The Dubai Mall Rewards account statements, offers specifically for The Dubai Mall Rewards members and co-branded messages from The Dubai Mall Partners.