Discover Shades of Autumn
Discover Shades of Autumn
Discover Shades of Autumn

LUGGAGE CONCIERGE

Luggage concierge and airport check-in service

Shopping before travelling is easy at The Dubai Mall, with a fully integrated luggage concierge and airport check-in service. Monitored by 24-hour CCTV, store your luggage safely and securely for your comfort and ease while you shop.

The Dubai Mall counter in partnership with DUBZ - Dubai's premium baggage delivery check-in service provider, also works as a check-in station. Travelers can check-in their bags, collect their boarding passes and baggage tags. This seamless service allows guests to head directly from The Dubai Mall to the airport and arrive baggage free with their boarding pass.

To ensure the safety and wellbeing of its guests DUBZ has partnered with PLM Middle East to implement a contactless experience. Devices are in place to check that guests are wearing masks and to measure body temperature before proceeding with the service. DUBZ is also offering extra protection with their santisation solution for bags (long-lasting) which is approved by the Municipality to kill all viruses up to 72 hours. This is an optional service and costs AED 29 for x2 pieces of luggage.

The Dubai Mall counter operates as per The Dubai Mall hours of operation.

Charges are as follows:

Number of Bags

Storage

Storage + Delivery (within Dubai)

Storage + Check-in*

1

50

100

150

2

100

150

200

3

150

200

250

4

200

250

300

5-10

250

300

350

For small carry-ons and small shopping bags (5 pieces), the service is AED 25.