Shop & Drop Service T&C

Shop and Drop Service

Terms and Conditions:

The Drop and Shop service will be available during The Dubai Mall’s trading hours.

  • Emaar Malls (The Dubai Mall) Terms and Conditions applies.
  • By Using this Service, you acknowledge and agree that you have read, understood and consent to these Terms and Conditions and agree to be bound by them.
  • The Dubai Mall shall neither be held responsible for the loss or damage of any bag or item. This includes items dropped or collected for the Drop and Shop Service. This includes items dropped or collected for the Shop & Drop Service.
  • The Dubai Mall reserves the right not to accept any shopping item. These items may include food, beverages and perishable items. In addition, grocery items, flowers, delicate or breakable objects. Also, prescription drugs, money, jewellery, precious metal, watches, personal belongings, live animals and any illegal items under UAE Law.
  • Sealing of all shopping bags must take place in the presence of the customer at the dedicated service desk.
  • The Dubai Mall reserves the right to decline any unsealed or opened sealed bag.
  • The weight of each shopping bag shall not exceed 5 kg in weight.
  • The size of a customer’s shopping bag(s) must not exceed the size of the Shop and Drop Services seal bags.
  • According to The Dubai Mall’s management policies, uncollected bags and items will be disposed of.
  • The Dubai Mall aims to deliver the shopping bags within 15 minutes of the customer's request for the Shop and Drop Service. Please note that the delivery times may vary. 
  • Partial delivery of items from one delivery bag is not permitted.
  • By registering for Shop and Drop Service, the customer accepts the above terms and conditions.
  • Other terms and conditions may apply.