28 Aug— 31 Dec 2019


Shop with ease using The Dubai Mall’s Shop and Drop Service.

Let us take care of your shopping so you can relax and enjoy your experience at The Dubai Mall. Our free service seals and stores your shopping bags for your convenience, leaving you free to continue your seamless mall experience.

Simply collect your bags from the Shop and Drop Service Desks or call +971 56 656 3400 15 minutes before you finish shopping and we will deliver your shopping bags to your location within the mall.*

Shop and Drop Service Desks locations

Fashion Avenue – Information Desk

Fashion Parking Entrance – P3

Near Dubai Ice Rink – Ground Floor

Grand Atrium – Ground Floor

*Terms and Conditions apply.


You Shop. We Deliver.
Enjoy complimentary same-day delivery service to selected hotels and residences in the Dubai Downtown area when you spend over AED 500 at The Dubai Mall.* For more information, visit any Guest Services Desk or call 800DUBAIMALL
(800 38224 6255) for more details.

*Terms & Conditions apply.


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Download The Dubai Mall App

With so much to discover, The Dubai Mall app is your pocket-sized guide to making the most of your visit.

Available for both iOS and Android, the simple-to-use app offers personalised content, the latest news and events, real-time parking information, and much more.

  • App Store
  • Google play

Visitor info

Located throughout The Dubai Mall you will find eight guest service desks where our team will be delighted to assist you with any of your queries or questions.

To make your experience exceptional make the most of our range of services, including -

-Free WiFi
-Porter service
-Personal shopping experience
-Emaar gift cards
-Valet parking
-Delivery Service

View all services